Function: Customer Success
Standort: Riyadh
Job Description
Denodo is always looking for technical, passionate people to join our Customer Success team. We want a professional who will travel, consult, develop, train and troubleshoot to enhance our clients’ journey around Data Virtualization.
Your mission: to help people realize their full potential through accelerated adoption and productive use of Denodo solutions.
In this role you will successfully employ a combination of high technical expertise and client management skills to conduct on-site and off-site consulting, product implementation and solutions development in either short or long-term engagements being critical point of contact for getting things done among Denodo, partners and client teams.
Job Responsibilities & Duties
- Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
- Constantly learn new things and maintain an overview of modern technologies.
- Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature / functionality of our product.
- Capable of building and/or leading the development of custom deployments based and beyond client’s requirements.
- Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements and issues.
- Train and engage clients in the product architecture, configuration, and use of the Denodo Platform.
- Promote knowledge and best practices while managing deliverables and client expectations.
- Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
- Provide technical consulting, training and support.
- Develop white papers, presentations, training materials or documentation on related topics.
Desired Skills & Experience
- BS or higher degree in Computer Science or a related field, or equivalent experience in a similar role.
- 5+ years of demonstrated experience as a Data Engineer or a similar role, preferably in the data management or analytics software industry.
- Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
- Experience in Java software development, especially in the web and database fields.
- Good knowledge of JDBC, XML and Web Services APIs.
- Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
- Must be Fluent/Native in Arabic and English.
- Active listener.
- Strong analytical and problem solving abilities.
- Lots of curiosity. You never stop learning new things.
- Creativity. We love to be surprised with innovative solutions.
- Be a team worker with positive attitude.
Non-Mandatory Skills ( Nice to have)
- Experience working with GIT or other version control systems.
- Experience working with Big Data and/or NOSQL environments like Hadoop, MongoDB, etc.,
- Experience working with caching approaches and technologies such as JCS.
- Experience in Windows & Linux (and UNIX) operating systems in server environments.
- Business software implementation and integration projects (e.g. ETL/Data Warehouse architectures, CEP, BPM).
- Integration with packaged applications (e.g. relational databases, SAP, Siebel, Oracle Financials, Business Intelligence tools, …).
- Industry experience in supporting mission critical software components.
- Experience in attending customer meetings and writing technical documentation.
- Foreign language skills are a plus.