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Richard Walker

Sr. VP Sales, Denodo

Listen to "Elevating Customer Experience: Building a Roadmap for Success" on Spreaker.

Welcome to the third episode of Leadership Lens! We’re thrilled to present, "Elevating Customer Experience: Building a Roadmap for Success." Join us as we dive into this insightful conversation with Richard Walker, Senior Vice President and Chief Customer Officer at Denodo. 

In this episode, Richard explores: 

  • The importance of creating a Customer Journey Roadmap for businesses. 
  • How journey mapping enhances the overall customer experience. 
  • Key elements every successful roadmap should include. 
  • Overcoming common challenges when implementing a roadmap. 
  • A real-life case study of customer experience transformation through effective journey mapping. 

Tune in to gain valuable insights into building a customer-centric strategy and driving business success through superior customer experiences.

Visit the Denodo Data Bites Podcast Series page to explore more episodes.

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